C-7 Managing Your Business for Success through Data, Workflow Monitoring and Trending

Sarah Hanna, President, Heritage Healthcare Group


With the extremely thin margins in today’s healthcare environment, business operations optimization is key to financial success.   Inefficiencies within organizations contribute to less profit and reduced cash flow.  By streamlining the processes within the billing and collections departments, agencies can improve their AR, cash collections and spend more time focusing on increasing net revenue.  Training, cross-training, and defined employee job responsibilities are essential ingredients for effective revenue cycle management. Providers will be shown techniques to bring information to the forefront so important business decisions can be made.  The attendees will be able to: describe job descriptions which set the tone for performance driven collectors; discuss reimbursement techniques to reduce payer AR; explain how to use exporting and reporting features as a management and financial tool and relate monitoring to employee productivity.